Why can't I find On Cue in my country?
On Cue is available on iPhone in the US and 50+ countries. It's coming to the EU and UK soon.
Connecting Apple Music
On Cue asks for Apple Music access only when you choose to connect it during the Apple Music step. If you skipped or denied access, you can change Media & Apple Music permission for On Cue in iOS Settings. An eligible Apple Music subscription is required for full catalog playback.
Music permissions
With permission, On Cue can use Apple Music signals such as recent or frequently played music, library membership, and playlists to understand your taste. That learned music context stays on your iPhone and is not uploaded as listening history to On Cue analytics or account storage. You can revoke Music access at any time.
Location permissions
Location lets On Cue learn familiar places and the rhythm of arriving and leaving them. When In Use supports current-place context; Always access also allows iOS to deliver significant visit events. Precise coordinates and visit history stay on the iPhone. Location is optional and can be changed anytime in iOS Settings → Privacy & Security → Location Services.
Calendar permissions
Calendar access helps On Cue understand the shape and rhythm of your day from a bounded window of events. Event content stays on your iPhone and is not uploaded to On Cue analytics or account storage. Calendar access is optional and can be revoked anytime in iOS Settings → Privacy & Security → Calendars.
Notifications
Cues arrive as notifications. They are the heart of On Cue. If they have stopped, check iOS Settings → Notifications → On Cue and make sure Focus modes allow them. On Cue intentionally stays quiet when no moment is strong enough, so no notification does not necessarily mean something is wrong.
Managing your subscription
On Cue offers monthly and annual subscriptions, with an introductory offer for eligible customers where shown. Apple shows the authoritative localized price, introductory offer eligibility, and renewal terms before purchase. To change or cancel a subscription, open iOS Settings → your name → Subscriptions → On Cue. Cancelling keeps access through the end of the current introductory or paid period. Refunds are handled by Apple at reportaproblem.apple.com.
Deleting your account or data
Signed-in users can delete their On Cue account from the app's account controls. The flow confirms with Apple, disconnects Sign in with Apple, and deletes the account and user-owned server data. It does not cancel an App Store subscription or erase local-only information already stored on the iPhone. Cancel subscriptions separately through Apple; uninstall On Cue to remove remaining app-local data. See the privacy policy for details.
Reporting a problem
The fastest way to report a problem is by email. For a Cue that felt wrong, include what was happening and whether On Cue should have stayed quiet. For playback or app problems, include your device model and iOS version when possible. Email [email protected] and a person will follow up.